FAQs

1. How long will it take to receive my order?

• Processing Time: Orders are processed within 2–5 business days.

• Shipping Time: Standard shipping takes 7–15 business days, while express shipping can take 3–7 business daysdepending on your location.

2. How much is shipping?

• Free shipping on all orders over $50 within the AUS

• For orders under $50, shipping costs are calculated at checkout.

3. Do you ship internationally?

• Yes, we offer international shipping to select countries. Delivery times may vary by location, and you may be subject to customs fees or import taxes.

4. Can I change or cancel my order?

• Unfortunately, once your order is processed, we are unable to make changes or cancellations. Please double-check your order before completing your purchase.

5. How do I track my order?

• You will receive a tracking number via email once your order has been shipped. You can use this to track your order through the carrier’s website.

6. My order is damaged or missing, what should I do?

• If your order is damaged or if you have not received it within the estimated time, please contact us immediately at contact@auralyn.com, and we’ll resolve the issue as quickly as possible.

7. Do you offer refunds or exchanges?

• Since we are a dropshipping store, we do not accept returns or exchanges unless the item is defective or damaged. If you have issues with your product, please contact us, and we’ll do our best to resolve the problem.

8. How can I contact customer service?

• You can reach us via our [Contact Us page] or email us directly at contact@auralyn.com. We’re here to help!